Frequently Asked Questions

Q: I see Empire Zero is now Natural Upcycling? How do I contact you now?

A: We are in the process of transitioning websites, but our contact # is 585.584.3124 should you have any questions or concerns. All customers have been contacted and that transition was fairly seamless over the course of Summer 2017. For more information, please visit Natural Upcycling's website at 


Q: What can I place in my tote? 

A: All food waste (including meat, bones, and dairy products), coffee filters, egg shells, tea bags, food-soiled paper products (napkins, paper towels, pizza boxes, unlined paper plates, paper cups, and BPI or ASTM 6400 certified compostable cutlery and other products), parchment paper, lint, and pet food. 

Please recycle plastics, metal, and glass, and leave out hygiene products and human and pet waste. If you have any specific questions please let us know!


Q: Do you serve offices, cafes or restaurants?

A: Yes! Natural Upcycling services commercial locations throughout the Capital Region and Berkshire County.  See more about our commercial program here and be sure to check out our compost partners here.